SodaSlim Official Website › Contact SodaSlim
Contact SodaSlimContact SodaSlim: Two Addresses, And Which One You Need
Orders go to the order desk. Pages go to this website.
For an order, a parcel, a change or a refund, call +1 (302) 200-3480 or write to contact@customercs.com. For anything about this website, a typo, a correction, privacy or press, write to contact@Sodaeslim.com. The website address cannot see an order.
That split is not bureaucracy. The two addresses reach different people with different access, and choosing the wrong one adds days.
The two SodaSlim contact routes
Tracking, changes and refunds
Phone: +1 (302) 200-3480
Email: contact@customercs.com
This desk can see your order. It can tell you where a parcel is, change an address before dispatch, issue a return authorisation and start a refund. Have your order ID ready; it is in the order email and every conversation begins with it.
This website, corrections, privacy and press
Email: contact@Sodaeslim.com
Hours: Mon–Fri 9:00am–5:00pm ET
This address reaches the people who write and review these pages. It can correct a figure, answer a question about the label or the research, and take a privacy or press enquiry. It cannot see an order, cannot cancel one and cannot refund one.
If your message contains the words order, refund, tracking, address or cancel, it belongs at +1 (302) 200-3480. Everything else belongs at contact@Sodaeslim.com.
Where SodaSlim is based
| Address | |
|---|---|
| Office | 450 Park Avenue, Floor 5, New York, NY 10022, USA |
| Returns | 410 Park Avenue, Floor 17, New York, NY 10022, USA |
| Country | United States |
| Role | USA Authorized Retailer |
The office and the returns address are different buildings. Returns go to the returns address and only after the order desk has given a return authorisation.
Two addresses on the same avenue, and they do different jobs. Post sent to the office does not reach the returns handler, and a parcel sent to either without a return authorisation can be refused at the door. That is the seller's process rather than this desk's preference, and it is worth following exactly.
Send a SodaSlim message
About this website
Corrections, questions about the label or the research, privacy and press. This form opens your own email client; nothing is stored on this site.
About an order
Use the telephone. An order conversation needs an order ID and usually needs somebody who can look at the record while you talk, and that is faster by voice than by three emails.
Order support
+1 (302) 200-3480
contact@customercs.com
Have ready
- Your order ID, from the order email
- The email address used on the order
- The delivery address as entered
- A photograph, if something arrived damaged
What to expect when you contact SodaSlim
An order call
Answered by the seller's order desk on +1 (302) 200-3480. They hold the order record. A refund conversation starts here and cannot start anywhere else.
An order email
contact@customercs.com. Slower than the phone for anything time-sensitive, and fine for a question that is not urgent. Put the order ID in the subject line.
A website email
contact@Sodaeslim.com, read Mon–Fri 9:00am–5:00pm ET. Corrections are made on the page itself and the review date at the foot moves forward.
A correction we accept
It goes onto the live page rather than into a footnote, and nothing is quietly removed. If you told us something was wrong and it was, the page changes.
SodaSlim questions this desk can and cannot answer
Ask us
- What is printed on the label, exactly
- What each named ingredient is and what trials used it
- What each quality mark does and does not certify
- What every pack costs and what is included
- How the sixty-day window works and how to claim
- Which lot this desk's stock carries
Ask somebody else
- How much caffeine is in a capsule. No amount is published
- Whether it will work for you. No trial of this product exists
- Whether it is safe with your medicine. That is a clinical question
- Where your parcel is. The order desk holds the tracking
- Whether a marketplace bottle is genuine. We have no record of it
- Anything about a purchase made somewhere other than here
Who publishes this SodaSlim website?
- Questions and Answers on Dietary Supplements. U.S. Food and Drug Administration. https://www.fda.gov/food/information-consumers-using-dietary-supplements/questions-and-answers-dietary-supplements
- Dietary Supplements: What You Need to Know. Office of Dietary Supplements, National Institutes of Health. https://ods.od.nih.gov/factsheets/WYNTK-Consumer/
How to write a SodaSlim message that gets answered quickly
- Put the order ID in the first line if the message is about an order. It is the only thing that lets anybody look at the right record, and a message without it starts with a reply asking for it.
- Say what you want to happen. A refund, a replacement, a corrected address or an answer to a question are four different conversations and they go to different people.
- Give the page address if you are reporting something wrong on this website. Which page and which sentence turns a vague report into a correction made the same day.
- Attach a photograph if anything physical is wrong: a damaged parcel, a broken seal, the wrong pack. One photograph settles what three emails cannot.
- Send it once. Sending the same message to both addresses does not make it faster; it makes two people each assume the other has it.
The SodaSlim questions that come to the wrong address
| What arrives at the website address | Where it actually belongs | Why |
|---|---|---|
| Where is my parcel | The order desk | Tracking lives in the seller's system |
| Please cancel my order | The order desk, urgently | Only the seller can stop a dispatch, and only before it happens |
| I want a refund | The order desk | A refund needs the order record and a return authorisation |
| Change my delivery address | The order desk, urgently | Straightforward before dispatch, slow afterwards |
| How much caffeine is in it | This address, and the answer is published | No amount is printed anywhere, which is itself the answer |
| Your page says the wrong thing | This address | Corrections are made on the page and the date moves forward |
Four of the six rows belong to the order desk. That ratio is why the split is the first thing on this page.
What this SodaSlim desk will not do by email
It will not give an opinion on whether this product is safe with your medicine. That is a clinical question about you, and it needs somebody who can see your prescription list rather than a retailer who cannot.
It will not estimate the caffeine content of a capsule. No amount is published, and an estimate offered in an email would be a number invented for one reader and quoted by ten.
It will not confirm a bottle bought elsewhere. This desk can identify the stock it ships and the lot that stock carries. A bottle from a marketplace has no route back to any record here.
What it will do is answer anything about the label, the research, the marks, the prices and the refund route, and correct a page when it is wrong.
SodaSlim press and business enquiries
Press enquiries, corrections from a publisher and anything about how this site is written go to contact@Sodaeslim.com, read Mon–Fri 9:00am–5:00pm ET. That address reaches the editorial desk rather than the order desk, which is the right one for a question about method or sourcing.
What this desk can supply: the label artwork it works from, the list of citations behind any claim on the site, the dates on which prices were read, and the record of the claims it has declined to make.
What it cannot supply: anything about the manufacturer's processes, any figure for the contents of a capsule, or comment on behalf of the brand. Sodaeslim is a retailer and does not speak for the manufacturer.
Order SodaSlim, and keep the order email
It carries the order ID that every support conversation begins with, the tracking link, and the bonus downloads on the larger packs.
Two bottles $158 · six bottles $294 · 60-day money-back guarantee
Order SodaSlim On The Official WebsiteOne capsule a day · 30 per bottle · lot SOD-26/SO-3114
